Trevor was phenomenal in helping us. We have been to funerals at Bucktrout and everything was great

Your services were affordable your online process was convenient and your staff were compassionate and accommodating.

Doug was kind compassionate and professional. Exactly what I needed at this time

Sydney went above and beyond my expectations. Adjusting price to accommodate my needs

Cared how I felt. Answered all our questions. Did not pressure us or try to sell more than we actually wanted

Sydney was exceptional in every way.

Good service. Kind responsive and knowledgeable professional staff.

Good service!

Easy

Very professional and affordable

I had just used Simply Cremation for my uncle a few weeks prior

We have used Bucktrout in the past and had a favorable relationship. When they were called for my daughter ... read moreWe have used Bucktrout in the past and had a favorable relationship. When they were called for my daughter I knew once again we had make the right choice. From the moment the attendants came to my home to pick up my daughter they showed much care compassion and respect for us. Diane was a pleasure to work with and Benjamin is the added touch that everyone needs. read less

Excellent professional service – very personable and sympathetic attention to family. Attention to detail

Effective and quality care from beginning to end

Superb service from beginning to end! Trevor is a gem. He is kind, caring, compassionate and a true... read moreSuperb service from beginning to end! Trevor is a gem. He is kind, caring, compassionate and a true professional. Our family was so lucky to have him assist us during a difficult time. Thank you for everything! read less

During a difficult time you made things a little bit easier. We had a bad experience with another company... read moreDuring a difficult time you made things a little bit easier. We had a bad experience with another company before finding you. Thank you. read less

Was handled in a superior manner

Cost courtesy and caring environment

It was easy and affordable.

From beginning to end I was treated with respect and staff was understanding of my needs.

Everything was handled so professionally and with dignity and care

Diane and her staff were so wonderful to work with during a difficult time. They helped in so many ways... read moreDiane and her staff were so wonderful to work with during a difficult time. They helped in so many ways make a contribute to my moms life easy. Very accommodating and a really nice set up for family and friends to gather too. read less

Even though a visit to a funeral home because you have lost your husband is one of the saddest days... read moreEven though a visit to a funeral home because you have lost your husband is one of the saddest days of your life, Sydney made it as easy as possible. She is so professional but also so compassionate at the same time. read less

Outstanding service

Very easy to work with kind manner professional handling

Christine was able to help me work through the baggage of the original funeral home that left my brother in... read moreChristine was able to help me work through the baggage of the original funeral home that left my brother in the morgue for three weeks. She made it happen within a day & I'm very thankful read less

Justin Counts was very caring towards me during my time of breavement.

Felt that family needs met in timely and costly manner

I don't imagine when one walks into a mortuary/funeral home that it's even' in the back of your mind that... read moreI don't imagine when one walks into a mortuary/funeral home that it's even' in the back of your mind that 'luck' will find you there. But that is exactly what happened at Bucktrout of Williamsburg Virginia. We (my son and I) had found ourselves living in another city, not our own, but quite alone after the too-recent death of my husband and my son's dad.

Luck walked in with a terrific elegance and yet there was something so kind in his face that it reached his eyes, and all of a sudden we felt safe. Not from scams or poor quality service (the place is clean, lovely -- nay, beautiful -- but it was still a mortuary.) No the 'safety' came with the luck.

'Luck' was our particular Mortuary Director, Trevor Hutson. Whether we (my son and I) looked like we were still terribly sad (we were) and broken (on the verge) there was something in Trevor Hutson that said, no worries. Just no worries.

And there were none. As soon as he spoke, with a solemnity that was edged with sweetness, we sensed we were in the right place. It only got
better. I can only guess that most people can take an hour to get a sentence out because all one's thinking has become skewered, and questions that were so necessary to be asked, were no where to be found.

Trevor picked up on this immediately: he was obviously no stranger to broken hearts and unclear thoughts trying to be said in an understandable way. He never lost eye contact. He never looked away. He was the luck we needed so badly: with the death of a sweet, kind and terribly helpful man, the fates delivered a sweet, kind and unbelievably helpful man. He was able to answer anything we were sputtering to say.

I would be foolish to think that Bucktrout didn't have others like
Trevor. I would be foolish to believe that a place so clean and beautiful
didn't have the reputation of 'being the ONLY place in Williamsburg Virginia to utilize when death comes to one's house' -- Bucktrout would be
the place I would want even if I lived in France! I mean this: it was a full-service heart-mender. And for my son and I personally, most of that was
due to Trevor himself. He made every long minute of the process of saying goodbye lighter than we thought possible, and yet more dignified
than any experience i've had before. I didn't feel like a stranger in a strange and new place: i felt like I was in an extension of a family, my
family. I don't think it possible for me to recommend it more highly. And
perhaps luck will be with you as well, and Trevor Hutson will be the man
to see your situation through from beginning to -- well -- the end.

Ronni & Adam Ashcroft read less

Justin Counts and the affordable price. Thanks to his service responsiveness and knowledge I believe I received more... read moreJustin Counts and the affordable price. Thanks to his service responsiveness and knowledge I believe I received more for our family during this difficult time of losing my father. Justin's help made things a lot easier. He went above and beyond for our family. I now intend to use Simply Creation for my homegoing someday and I plan on including this in my will. read less

Everything was done nicely for us. The people were very nice and the price of services were reasonable.

Bucktrout Funeral Home provided excellent customer service during our difficult time when our mother passed away last August 29,... read moreBucktrout Funeral Home provided excellent customer service during our difficult time when our mother passed away last August 29, 2021. We are so grateful of Sydney's Southard services. She explained everything to us clearly and very patient with us as well. On behalf of my siblings we HIGHLY RECOMMEND BUCKTROUT FOR YOUR FUNERAL NEEDS. read less

Great service

kIND PROFESSIONAL AND COURTEOUS

I could not have been treated any better in my time of need & outstanding

You were professional

Justin did a great job. The staff when I picked up remains seemed uncaring

I rated Simply Cremation in that way due to the fact that they were prompt polite expressed sympathy... read moreI rated Simply Cremation in that way due to the fact that they were prompt polite expressed sympathy and answered all of my questions. I want to recognize Ms. Christine Crews who was our funeral/cremation manager. She was excellent. She answered all of my questions and was extremely responsive via phone and email. One one occasion she actually called me outside of her working hours on a Saturday afternoon. She went above and beyond and it meant a great deal to my family and I. read less

Very professional and attentive to my needs. All the arrangements were completed via the phone.

Very professional

Completely satisfied beyond my expectations.

Christy was so kind and considerate! I've already made a referral to Simply Cremation.

My experience with Simply Cremation surpassed my expectations.

Kate at the crematorium was wonderful she kept me informed of every part of the progress. My husband was... read moreKate at the crematorium was wonderful she kept me informed of every part of the progress. My husband was shipped to Ireland she did everything to make it easier on me. read less

The services were exactly the same and just as dignified as any funeral home costing 3 to 6 times as much

I really appreciated being able to go online and choose the services my family wanted in advance. I felt comfortable... read moreI really appreciated being able to go online and choose the services my family wanted in advance. I felt comfortable with my choice of Simply Cremation so when my husband passed it was easy to let Hospice take it from there. From the first time I spoke with Christie Crews one of the directors I felt respected and cared for. Any questions I had were answered promptly and completely. This has been an extremely difficult time for me and Simply Cremation made the process very smooth and easy. read less

Kristy was extremely understanding and very upfront with all the questions I had.

Met my needs for low cost no frills direct cremation of my friend

Outstanding service at a difficult time & very understanding

Seemed very efficient at a time needed

All staff were so very kind and courteous on the phone as well as in person

It was very easy and hassle free. It was fast and I liked how I can do it all online... read moreIt was very easy and hassle free. It was fast and I liked how I can do it all online without any problem. read less

Even though the price was low Christie always promptly returned my phone calls and/or emails with answers to my... read moreEven though the price was low Christie always promptly returned my phone calls and/or emails with answers to my questions. The hospital staff was slow to sign documents and Christie was on top of that issue and kept me informed. Despite my lack of computer knowledge Christie straightened out all of my mistakes making the process as easy as possible. I am grateful to her. read less

The service that I received from Justin was exceptional. He was kind understanding and very helpful

I HOPE I NEVER HAVE A NEED TO RECOMMEND BUT WOULD DO SO IF NEED BE

The staff at Simply Cremation were very caring and helpful. We lost my mother-in-law on Thanksgiving Day 2020 and... read moreThe staff at Simply Cremation were very caring and helpful. We lost my mother-in-law on Thanksgiving Day 2020 and then my father on January 12 2021. They were quick and answered all phone calls no matter the time of day. read less

Courtesy of Justin response to our needs expense was exactly as originally quoted and was never discussed again.

Price was extremely reasonable and affordable!

I am extremely satisfied

Very satisfied with the experience

I had gone to a closer funeral home and for a cremation it was almost $4000 compared to $839 at... read moreI had gone to a closer funeral home and for a cremation it was almost $4000 compared to $839 at Simply Cremation read less

Even though I did it over the internet, you still talked to me over the phone and didn't charge me anymore

Justin was very kind caring and informative over the phone.

Everything was clearly explained the price was great and the willingness to help anytime

Simply Cremation and Justin handled my father's and my mother's remains and Justin did an outstanding job taking care of... read moreSimply Cremation and Justin handled my father's and my mother's remains and Justin did an outstanding job taking care of all the necessary details. I was totally at ease dealing with Justin both times and was treated with the utmost respect when both my father and mother passed. My dad died in a local hospital and my mom died at home and the Simply Cremation employees who came to pick up my mom were very respectful both of my mom and the family who were here the afternoon she passed. read less

Taking care of services from another state. From the first phone call with the arranger Justin Counts I felt... read moreTaking care of services from another state. From the first phone call with the arranger Justin Counts I felt like a load was lifted. He was kind compassionate knowledgeable and extremely helpful. I was getting the run around and high pressure sales tactics from the local funeral home that we had dealt with in the past and Justin put my mind at ease. read less

We were pleased with your services

professionalism caring

Served as expected.

I was very happy with my experience with Simply Cremation

Communication and ability to get answers when needed

Perfect professionalism.

My questions and phone calls were answered promptly

Very easy to handle all online

The service I received was excellent. All conversations and requests were handled with respect and care.

Very professional timely and cost of just cremation services

Great and caring staff

Everything was handled in a very professional manner

I received excellent service and appropriate response to my needs in a timely manner.

I was very please with the help and condolences from the staff. Excellent service for such a heart breaking time... read moreI was very please with the help and condolences from the staff. Excellent service for such a heart breaking time in our life. Thank you for everything. Ruth read less

Quality service

Christy Crews was most professional and accommodating

very pleased

It was an unexpected death and my stepfather wanted to be cremated only. Best price

Excellent service and professionalism from the gentlemen who came out to the house to pick up my friend

Services provided were excellent and the price was excellent. Nearest competitors price wasn't even in the ballpark. Pick... read moreServices provided were excellent and the price was excellent. Nearest competitors price wasn't even in the ballpark. Pick up of the remains from the assisted living facility was timely and dignified. Assistance in getting the military honors was well done. Cremains were returned in a timely manner and all the necessary paperwork for the cemetery was provided. Christy answered any questions I had and was very helpful. read less

Everything I encountered on the website was complete and accurate. The people whom I dealt with over the phone were... read moreEverything I encountered on the website was complete and accurate. The people whom I dealt with over the phone were professional and sympathetic. read less

Very satisfied with service

Excellent experience!

I don't have a comparison or experience with this however the whole process and experience was straight forward and... read moreI don't have a comparison or experience with this however the whole process and experience was straight forward and pleasant. read less

Very nice people and understanding

The extremely professional and kindly manner the people of Simply Cremation demonstrated

Staff were kind courteous and informative

I think they did a great job

All went smoothly without a hitch

The staff's help in providing initial information and then over the weekend additional information.

Overall was made easy and helpful with the whole process thankful for Justin Counts and how he made the... read moreOverall was made easy and helpful with the whole process thankful for Justin Counts and how he made the process of everything as easy as it can be at this time ! read less

My brother and I live out of town. When you do not live local it is concerning of all that... read moreMy brother and I live out of town. When you do not live local it is concerning of all that needs to be done where to turn and who to use. We were able to confer with hospice and with their recommendation we were able to pre-arrange online. When our father passed hospice called Simply Cremation and all was taken care of for us. In a difficult time we didn't have to worry about what needed to be done. We did all online however still received communication from Justin to put our minds at ease. read less

This is a people business and Mr Hutson was great. A great a asset to your organization.

The whole process from beginning to end was painless. The funeral Director Douglas Johnson explained everything to us and... read moreThe whole process from beginning to end was painless. The funeral Director Douglas Johnson explained everything to us and never pushed for one way over the others. He let us take our time to decide what we wanted. The Honor Guards were arranged for us and the service was very nice. read less

Everything was excellent

Very please truthful

Your services have been used for many of my family members – the staff are great

Everything was above average and well prepared

Bucktrout and Sydney in particular have provided outstanding and compassionate service to my family several times.

I would recommend you all to friends and family

Christine Crews was very helpful in every step of the process.

Great help in arrangements here and with VA MN

Christine Crews was very helpful and kind. The online arrangements were very easy and made the whole process less stressful

Friendly and courteous very professional